F.A.Q.

I DIDN'T RECEIVE A ORDER CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

WHEN WE HAVE HIGH TRAFFIC RELEASES ORDER CONFIRMATIONS CAN BE DELAYED. AS LONG AS YOU RECEIVED AN ORDER NUMBER AS PART OF YOUR CHECKOUT THEN YOUR ORDER HAS GONE THROUGH. WE RECOMMEND THAT YOU SAVE YOUR ORDER NUMBER FOR YOUR RECORDS. 

I JUST PLACED AN ORDER, CAN I CANCEL IT?

UNFORTUNATELY, WE ARE UNABLE TO CANCEL ORDERS ONCE YOUR ORDER HAS BEEN SUBMITTED. ALL SALES ARE FINAL.

I ORDERED FROM YOUR ONLINE SHOP AND NEED AN EXCHANGE? 

PLEASE FOLLOW THE INSTRUCTIONS ON OUR SHIPPING/EXCHANGES PAGE FOR INSTRUCTIONS ON HOW TO INITIATE A RETURN SHIPMENT

I PLACED AN ORDER ONLINE CAN I COME AND PICK IT UP AT THE STORE?

UNFORTUNATELY, WE DO NOT ALLOW CUSTOMERS TO PICK UP THEIR WEB ORDERS FROM OUR STORES.

I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?

DUE TO HIGH VOLUMES OF INQUIRIES, IT CAN TAKE OUR CUSTOMER SERVICE REPRESENTATIVES UP TO 48 HOURS TO RESPOND. SENDING MULTIPLE EMAILS ONLY DELAYS YOURS AND OTHER PEOPLES INQUIRIES, PLEASE ONLY EMAIL ONCE.

I PURCHASED A GIFT CARD ONLINE CAN I USE IT AT ONE OF THE BOSSLIFE POP UP SHOPS?

NO, ELECTRONIC GIFT CARDS CAN ONLY BE USED THROUGH OUR WEB STORE.

THESE QUESTIONS DIDN'T HELP. WHO SHOULD I CONTACT?

PLEASE EMAIL INFO@BOSSLIFEWORLD.COM